Refund Policy

Last updated: April 20, 2024

Introduction

At Dev Tools Nest, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our guidelines for refunds and returns for digital products, premium content subscriptions, and any other paid services offered through our website.

By purchasing any product or service from Dev Tools Nest, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

Refund Eligibility

We offer refunds under the following conditions:

Digital Products

For one-time digital product purchases (e.g., eBooks, guides, toolkits):

  • Refund requests must be submitted within 14 days of the purchase date
  • The product must not have been downloaded more than once
  • You must provide a valid reason for requesting a refund

Premium Subscriptions

For premium subscription services:

  • If you cancel within 7 days of your initial subscription purchase, you are eligible for a full refund
  • If you cancel after the first 7 days but before using premium features, you may be eligible for a prorated refund at our discretion
  • No refunds will be issued for subscription renewals if cancellation is requested after the renewal date
  • No refunds will be provided if your account has been suspended or terminated for violation of our Terms & Conditions

Workshops and Webinars

For virtual workshops, webinars, and other live events:

  • Full refunds are available up to 7 days before the scheduled event
  • 50% refunds are available between 7 days and 48 hours before the event
  • No refunds are available less than 48 hours before the event
  • If you cannot attend, you may transfer your registration to another person at no cost
  • If the event is canceled or rescheduled by us, you will be offered a full refund or the option to attend the rescheduled event

Non-Refundable Items

The following purchases are non-refundable:

  • Products or services that have been fully delivered or consumed
  • Custom or personalized services that have been completed according to specifications
  • Products where download or access has been provided and confirmed as functional
  • Subscription fees after the refund eligibility period has passed
  • Any product or service explicitly marked as non-refundable at the time of purchase

Refund Process

To request a refund, please follow these steps:

  1. Contact our support team at support@devtoolsnest.com with the subject line "Refund Request"
  2. Include the following information in your email:
    • Your full name
    • Email address used for the purchase
    • Order/Transaction ID
    • Date of purchase
    • Product or service purchased
    • Reason for requesting a refund
  3. Our team will review your request and respond within 2-3 business days
  4. If your refund is approved, we will process the refund to your original payment method

For urgent refund requests or questions, you can also contact us by phone at +44 597 441 5327 during our business hours.

Refund Processing Time

Once a refund has been approved, the processing time depends on your payment method:

  • Credit/Debit Cards: Refunds typically appear on your statement within 5-10 business days, depending on your card issuer
  • PayPal: Refunds are usually processed within 1-2 business days
  • Bank Transfers: Refunds may take 3-5 business days to appear in your account

Please note that while we process refunds promptly, the actual time for the funds to appear in your account is beyond our control and depends on financial institutions and payment processors.

Exceptions and Special Circumstances

We understand that special circumstances may arise. In the following situations, we may make exceptions to our standard refund policy:

  • Technical Issues: If you experience significant technical problems that prevent you from accessing or using the purchased product or service, and our support team cannot resolve these issues within a reasonable timeframe, you may be eligible for a refund regardless of the standard eligibility period.
  • Duplicate Purchases: If you accidentally made a duplicate purchase, we will refund the duplicate transaction upon verification.
  • Product Misrepresentation: If a product or service significantly differs from its description on our website, you may be eligible for a refund.
  • Unauthorized Purchases: If you believe an unauthorized purchase was made using your account, please contact us immediately. We may require documentation or additional verification in such cases.

Each request for an exception will be evaluated on a case-by-case basis, and our decision will be final.

Cancellation Policy

For subscription services, you can cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

  • You will continue to have access to the subscription services until the end of your current billing period
  • Your subscription will not automatically renew after the current billing period ends
  • No partial refunds will be provided for unused portions of the current billing period unless otherwise specified in this policy

For event registrations, please refer to the refund eligibility section above for cancellation terms.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund terms.

For purchases made prior to a policy update, the refund policy in effect at the time of purchase will apply.

Contact Us

If you have any questions about our Refund Policy, please contact us:

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM GMT, excluding holidays.